I'd like to think that management would understand that a worker can only do so much; that there are limits. Unless you, as a dedicated employee, are willing to grease a few palms or unzip something, there often are times when it's just out of your hands. Even greasing and unzipping might not change that.
If you're a dedicated employee and you make your best effort to get the job done, that has to be enough. One can't make anyone do something just because you want it done. If your job depends on others to do their part and they have no real incentive to get it done, they just might not. If that makes a poor reflection on you, you need to let management know.
That's all you can do.
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